Shipping policy
At The Fitness Universe, we are committed to delivering your order safely and as quickly as possible. Below you will find all the information about our shipping process.
ORDER PROCESSING
Orders are processed within 1 to 3 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.
DELIVERY TIMES
Mexico: 7 to 16 business days. United States: 10 to 25 business days. Delivery times may vary depending on the region, available shipping method, and customs conditions.
SHIPPING COST
We offer free shipping on all orders, with no minimum purchase amount. The shipping cost is already included in the price of each product and no additional charges are made during the purchasing process.
ORDER TRACKING
Once your order has been shipped, you will receive a tracking number by email so you can monitor the status of your delivery in real time.
CUSTOMS AND TAXES
Our shipments depart from China and may go through customs inspection in the destination country. In some cases, local authorities may charge import duties or additional taxes. Such charges, when applicable, are the customer's responsibility.
DELIVERY DELAYS
Customs processes and international logistics conditions may cause delays beyond our control. We are not responsible for delays caused by customs authorities or external situations.
LOST OR DAMAGED PACKAGE
If you do not receive your order within the estimated time frame, or the product arrives in poor condition, contact us at contact@thefitnessuniverse.com within 30 days after the estimated delivery date. We will follow up accordingly and, if the package is confirmed as lost, we will send you a replacement or process a full refund.