Refund policy
REFUND AND RETURN POLICY
At The Fitness Universe, we aim to provide clear information about returns, exchanges, and refunds. This policy does not limit any mandatory consumer rights under applicable law.
CHANGE-OF-MIND RETURNS
We do not offer an additional 30-day period for voluntary returns. Except where required by applicable law, we do not accept returns due to change of mind, personal preference, incorrect color or model selection, or non-use of the product.
Where applicable law provides a cancellation or return right, the request must be submitted within the relevant statutory period. The product must remain unused and include all accessories, manuals, and original packaging, insofar as this is compatible with the consumer’s legal rights.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
If the product arrives damaged, has a manufacturing defect, or is not the item ordered, please contact us as soon as possible. We will assess the case and, where applicable, offer repair, replacement, or a refund in accordance with applicable law.
To speed up the assessment, send photos or videos of the product, packaging, and shipping label, together with the order number.
RETURN SHIPPING COSTS
For voluntary returns that are accepted or legally permitted, the customer is responsible for return shipping costs. When a return is caused by a confirmed defect, shipping damage, an incorrect product, or an error by The Fitness Universe, we will cover the applicable return shipping cost.
HOW TO REQUEST A RETURN
Email contact@thefitnessuniverse.com with the order number, reason for the request, and any available evidence. Do not send any product before receiving our instructions and the authorized return address.
REFUNDS
After receiving and inspecting the authorized product, we will notify you of the assessment result. Where a refund applies, it will be issued to the original payment method. The time required for the funds to appear depends on the customer’s financial institution.
Original shipping costs are not refundable for voluntary returns, unless applicable law provides otherwise or the return results from an error by The Fitness Universe.
EXCEPTIONS
For hygiene, safety, or personalization reasons, certain products might not qualify for voluntary return, provided this restriction is permitted by applicable law and was disclosed before purchase.
CONTACT
For questions about this policy, email contact@thefitnessuniverse.com.