Return and Refund Policy

At The Fitness Universe, your satisfaction is important. We accept return requests within 30 days of order delivery.

Return Conditions

The product must be unused, in its original packaging, and in the same condition as received.
You must provide proof of purchase or the order number.
Products damaged by misuse are not eligible for return.

How to Request a Return

Email contact@thefitnessuniverse.com with the subject "Return – Order #[number]".
State the reason for the request. If the product arrived damaged, defective, or incorrect, please attach photos.
We will respond within a maximum of 48 business hours with the corresponding instructions.

Refunds

Once the returned product is received and inspected, we will inform you if the refund has been approved. Approved refunds are processed to the original payment method within 5 to 10 business days. Additional time for it to appear in your account depends on your bank or payment provider.

Damaged, Defective, or Incorrect Products

If you received a damaged, defective, or incorrect item, please contact us as soon as possible. Once the issue is confirmed, we will cover the return cost and offer a replacement or refund, as appropriate.

Return Costs

For voluntary returns due to a change of mind, the cost of return shipping is the responsibility of the customer. When the return is due to a defect or an error on our part, The Fitness Universe will cover this cost.